b999's Privacy Policy
This document provides a full explanation of how your personal information is collected, stored, used, and protected at b999.
b999 ("we", "us", "platform") operates a trusted online gaming service for users in Bangladesh. This Privacy Policy ("Policy") explains what information is collected about you when you use the b999 platform, why it is collected, how it is used, and what rights you have.
By using this website or any of its services, you are agreeing to the terms of this Policy. If you do not agree, please refrain from using the platform.
What Information We Collect
We collect various types of information when you create an account and use services on b999. The categories of information and their purposes are described in detail below.
Personal Identification Information
We collect the following information during account registration:
- Full name and date of birth
- Email address and mobile number
- National ID or passport number (for identity verification)
- Residential address
Financial Transaction Information
To process deposits and withdrawals, we collect:
- bKash, Nagad, or Rocket account number
- Bank account details (where applicable)
- Transaction amount and date
- Payment method history
Technical & Usage Information
Information collected automatically while you use the platform:
- IP address and device type
- Browser type and operating system
- Session duration and page visit history
- Gaming history and preferences
- Cookie and local storage data
We never collect unnecessary or excessive information. Only the minimum information required to provide the service is collected.
How Information Is Used
b999 uses collected information only for legitimate and recognised purposes. A detailed description of each purpose is provided below.
2.1 Service Operation & Improvement
Your information is used to create and manage your account, process transactions, and deliver gaming services without interruption. Information is also used to analyse and improve the performance of the platform.
2.2 Identity Verification & Security
Verifying the identity of every account holder and preventing fraud, money laundering, and unauthorised access are our priorities. Verifying identification information is essential for this purpose.
2.3 Customer Service & Support
When you contact us via 24/7 live chat or email, your account and transaction information is needed to resolve issues quickly.
2.4 Notifications & Promotional Communications
With your consent, b999 may inform you about new offers, bonuses, and platform updates via email or message. You can cancel this subscription at any time.
2.5 Legal & Regulatory Obligations
To comply with applicable laws and respond to legitimate requests from authorities, we may retain and present specific information as needed.
b999 never sells your information for commercial purposes or transfers it to unrelated third parties.
Information Storage & Protection
b999 places the highest importance on the security of your personal information. We adopt industry-standard technical and organisational measures to keep your information secure.
3.1 Encryption & Security Technology
Your information is transmitted using SSL (Secure Socket Layer) encryption technology. Sensitive data, such as payment information, is encrypted and stored with an additional layer of protection. Our servers undergo regular security audits.
3.2 Access Controls
Access to your personal information is limited to authorised staff only. Only those who are entitled to view data for the purpose of providing the service can access specific data. All access logs are reviewed regularly.
3.3 Data Retention Period
Information is retained for the duration your account is active and, thereafter, for the period required by applicable legal obligations. Records of financial transactions may be retained for an extended period.
3.4 Response to Data Breaches
In the event of an unexpected data breach, b999 will investigate promptly and notify affected users in a timely manner. Immediate steps will be taken to limit any damage.
Sharing Information with Third Parties
b999 does not sell your personal information to any third party. However, a limited amount of information may be shared in specific circumstances.
Payment Processors
Financial information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket, and bank transfer services. This information is used solely for the purpose of processing transactions.
Game Software Providers
Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, NetEnt, and Microgaming may process minimal information to ensure fair gameplay. This processing is governed by their own privacy policies.
Legal & Regulatory Authorities
Information may be provided to competent authorities to fulfil legal obligations or to cooperate with lawful investigations. In such cases, we always supply only the minimum necessary information.
Technology & Infrastructure Partners
Technology partners providing cloud hosting, cybersecurity, and analytics services assist in operating the platform. They operate under strict confidentiality agreements and may not use your information for their own purposes.
Before sharing information with any third party, b999 ensures that they comply with adequate data protection measures.
Cookies & Tracking Technologies
The b999 website uses cookies and similar technologies to improve your browsing experience and to analyse the performance of the platform.
5.1 Types of Cookies
Essential Cookies: These are necessary for the basic functionality of the website. They remain active automatically to maintain login sessions, verify security, and remember user preferences.
Analytics Cookies: These cookies help us understand how users are using the platform. We use this information to improve the quality of our services.
Functionality Cookies: Used to provide your language preferences, game settings, and a personalised experience.
5.2 Cookie Controls
You can disable cookies fully or partially through your browser settings. However, disabling essential cookies may affect some functionality of the platform. Session cookies are essential to stay logged in to b999.
Your Rights
As a b999 user, you have the following rights regarding your personal information. Contact us to exercise these rights.
Right to Access
You can find out at any time what information we hold about you, where we hold it, and why.
Right to Rectification
If there is any inaccuracy or incompleteness in the information we hold about you, you can request a correction.
Right to Erasure
In certain circumstances, you can request that your personal information be deleted, though some information may need to be retained due to legal obligations.
Right to Object to Processing
You can object to marketing communications or certain types of data processing and cancel your subscription.
Right to Data Portability
You can request to receive data related to your account in a structured format.
Right to Withdraw Consent
You can withdraw consent previously given at any time. However, this will not affect the validity of processing carried out before the withdrawal.
To exercise any of the above rights, contact our support team. We will do our best to respond as quickly as possible.
Child Protection Policy
b999 strictly does not provide services to anyone under the age of 21. This platform is for adults aged 21 or older only.
If we learn that information has been collected from a person under the age of 21, that information will be deleted immediately and the associated account will be closed.
If a parent or guardian becomes aware that their minor child has created an account on this platform, please contact us immediately. We will take action promptly.
For users aged 21 and above only — b999 reserves the right to verify and close accounts of underage users at any time.
Policy Changes & Updates
b999 reserves the right to update this Privacy Policy as needed. The Policy may be revised due to changes in services, technological developments, or changes in law.
For significant changes, we will notify you via your registered email address or through a clear notice on the platform. Continued use of the platform after changes have been made will be considered as your acceptance of the updated Policy.
The latest version of this Policy will always be available on this page. We recommend that you review this Policy regularly to stay informed of the latest changes.
Have a question about privacy?
For any questions about this Policy or to exercise your rights, contact our 24/7 support team — in Bengali and English.