b999 Responsible Gaming —
Safety with Enjoyment
b999 believes gaming should be for entertainment — not stress. With our protection tools, limit-setting features, and round-the-clock support, you can always stay in control.
Gaming is best when it's entertainment
b999 believes online gaming and betting should be an enjoyable activity — not a source of financial trouble. We want every member to play with awareness, responsibility, and enjoyment. To that end, we have put in place a range of protective tools and policies.
Gambling or betting is not a reliable source of income. Every game carries a chance of winning or losing, so only play with money whose loss will not affect your daily life. Know your limits, set your budget, and respect the boundaries of entertainment.
b999 is a platform exclusively for players aged 21 and above. Registration by minors is strictly prohibited and we enforce this through identity verification.
Important Warning
If any of the following situations arise, contact b999 support immediately or take a temporary break yourself:
- You are going into debt to place bets
- You are playing in secret from family or friends
- You are betting more to try to recover lost money
- You cannot stop playing
- Gaming is affecting your work or studies
Our features for your safety
Deposit Limit
Set a limit on how much you can deposit per day, week, or month. Once a limit is set it takes effect immediately, and any request to raise it requires a waiting period — this protects you from overspending in an emotional moment.
Time-Out
If you feel you need a short break, take a time-out for anywhere from 24 hours to 30 days. During this time your account will be temporarily closed and no gaming or betting will be possible until the break is over.
Self-Exclusion
If you feel you need a break for a longer period, use the self-exclusion option. It can be taken for 6 months, 1 year, or permanently. During self-exclusion, bonus offers and promotional emails will also be paused.
Activity History
You can view your gaming history, deposit amounts, withdrawals, and betting patterns at any time. Reviewing your own habits is an important part of responsible gaming.
Account Security
b999 uses SSL encryption and identity verification to ensure that only the genuine account holder can carry out transactions. Do not share your account details with anyone else.
24/7 Support
If you have any concerns about your gaming, contact us via live chat or at [email protected] at any time. Our team is ready to help in both Bengali and English.
Recognizable signs of problem gambling
If you notice any of these signs in yourself or someone close to you, do not ignore them — seeking help is a sign of strength, not weakness.
Constantly increasing bets
Developing a tendency to wager larger and larger amounts to feel the same excitement is a warning sign.
Agitation after a loss
Feeling restless, angry, or frustrated after a betting loss and feeling a strong urge to play again.
Playing in secret
A tendency to hide the amount you play or the losses you have had from family or friends.
Betting with borrowed money
Betting with money needed for essential expenses or with borrowed funds — this is a serious warning sign.
Spending excessive time
Spending hours on end betting or gaming while neglecting work, family, or other responsibilities.
Chasing losses
Placing ever-larger bets to recover previous losses — this habit of "chasing losses" is dangerous.
Set your limits right now
After logging into your b999 account, you can change these protection settings yourself at any time. Follow the steps below:
Log in to Your Account
Go to the b999 Login page and sign in to your account.
Go to Profile Settings
Click the profile icon in the top right corner and find the "Responsible Gaming" menu.
Choose your preferred limits
Select whichever protection you need — deposit limit, time-out, or self-exclusion.
Save
Confirm the change. Lowering a limit takes effect immediately.
We are here to help
If you are having trouble keeping your gaming under control, do not try to handle it alone — reach out to us. The b999 support team is available 24 hours a day, 7 days a week.
Live Chat
Use the website's live chat for immediate help. Our trained team will speak with you in Bengali and help you activate the protection settings you need.
Remember: Asking for help takes courage. When you share your concerns with us, we will assist you in complete confidence.
The golden rules of responsible gaming
Following these simple rules will keep your gaming experience enjoyable at all times.
Play for entertainment only
Never think of betting or gaming as a source of income. It is an entertainment activity, not an investment.
Set your budget in advance
Decide how much you will spend in each session beforehand and stick to that limit.
Set a time limit
Decide how long you will play. Take regular breaks and spend time with family and friends.
Do not play when you are upset
Avoid betting when you are angry, frustrated, under stress, or under the influence of alcohol.
Accept losses as part of the game
Losing is a normal part of gaming. Avoid placing large bets in an emotional state after a loss.
Do not share your account
Do not let anyone else use your b999 account, especially minors.
Q&A on responsible gaming
Play responsibly and enjoy yourself
Enjoy your favorite games in a safe environment at b999. Check our FAQ for any questions or contact support directly.